Privacy Policy
Last updated: May 2026
This policy explains how YourVans Ltd ("we", "us", "our") collects and uses personal information when you use yourvans.co.uk or book our removal services. We process data in line with UK GDPR and the Data Protection Act 2018. If anything here is unclear, email admin@yourvans.co.uk.
Who we are
YourVans Ltd operates yourvans.co.uk and provides home removals and furniture removal services across Newcastle upon Tyne and the North East of England.
Registered office: Jarrow Business Center, Viking Industrial Park, Rolling Mill Road, Jarrow, Tyne and Wear NE32 3DT, United Kingdom.
Contact: admin@yourvans.co.uk.
What data we collect
- Name, email address and phone number when you request a quote
- Pickup and delivery addresses for your move
- Payment information (processed securely via Stripe — we do not store card details)
- IP address and browser data via cookies when you visit the website
- Communications you send us via email, phone or WhatsApp
How we use your data
- To provide you with a removal quote
- To confirm and manage your booking
- To send you booking confirmation and move-day information emails
- To contact you about your enquiry
- To send follow-up emails if you requested a quote but did not complete a booking — you can opt out at any time using the unsubscribe link or by emailing us
- To improve our website and services (for example understanding which pages are most useful)
Legal basis for processing
- Contract performance — processing necessary to provide your quote and fulfil your booking
- Legitimate interests — following up on incomplete quotes, service improvement, fraud prevention and keeping our systems secure, balanced against your rights
- Legal obligation — keeping accounting and tax records as required by law
How long we keep your data
- Booking records: up to 7 years (HMRC and general accounting requirements for financial records)
- Quote enquiries that did not convert to bookings: 12 months, unless we need to retain limited information longer for disputes or legal claims
- Email communications: typically up to 2 years unless a longer retention period applies for legal or regulatory reasons
Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure ("right to be forgotten") where applicable
- Restrict processing in certain circumstances
- Data portability for data you provided where processing is based on consent or contract and is automated
- Object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact admin@yourvans.co.uk. We will respond within one month unless your request is complex, in which case we may extend by up to two further months and will explain why.
Cookies
- We use essential cookies so the site and quote flow function securely
- We use analytics cookies to understand how visitors use our site (for example pages viewed and rough location)
- You can control or delete cookies through your browser settings; blocking essential cookies may limit some features
Third parties we share data with
We use trusted processors who only handle data on our instructions:
- Stripe — payment processing
- Resend — transactional and service email delivery
- Vercel — website hosting and edge infrastructure
- Railway — database hosting
We do not sell your personal data to any third party. We may share data where required by law or to protect our legal rights.
Contact and complaints
For privacy questions or to exercise your rights, contact admin@yourvans.co.uk.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk. We would appreciate the chance to deal with your concerns first.